Refund Policy
Last updated 6 September 2026
LeadGen is a subscription software service. This policy sets out when we refund a payment and how to ask for one.
1. Free plan first
Every feature that decides whether the product is useful, discovery, scoring, score breakdowns and source attribution, is available on the free plan. We ask you to run real searches before paying, so that a paid plan is never a guess.
2. 7-day refund on a first paid period
If you are not satisfied with your first paid period, tell us within 7 days of that payment and we will refund it in full. You do not have to give a reason. This applies once per account.
3. Service failure
If the service is unavailable for more than 24 consecutive hours in a billing period through our fault, you may request a pro-rata refund for the affected days, or an equivalent credit.
4. Billing errors
Duplicate charges, charges after a valid cancellation, and charges for a plan you did not select are refunded in full as soon as we confirm them.
5. What is not refunded
- Renewal periods after the first, once that period has begun and the allowance has been used
- Periods where the daily lead allowance was substantially consumed
- Dissatisfaction with how many businesses a public register happens to list for a given city, coverage is described before purchase
- Accounts suspended for breach of the Terms
6. How to request a refund
Email contact@aleeraza.pro from the address on the account, with the date and amount of the payment. We acknowledge within 2 business days and decide within 7.
7. How refunds are paid
Refunds return to the original payment method. Your bank or card issuer typically takes a further 5 to 10 business days to post the credit. We do not refund to a different method or account.